Technical Support
Get assistance with login issues, app behavior, notifications, dashboards, rosters, incidents, and school configuration.
support@lockdownalert.orgBeaconEDU customer support
Help when you need it. Clarity when it matters.
Whether you are configuring BeaconEDU, managing users and rosters, preparing for a drill, or resolving a technical issue, our support team is ready to help.
Emergency notice
BeaconEDU support cannot initiate or manage an active emergency response. During an emergency, follow your district's emergency procedures and contact local emergency services when appropriate.
Contact BeaconEDU
Connect with the right team.
Include your district, school, account email, device type, and a description of the issue whenever possible.
General Information
Ask about demonstrations, deployment, district licensing, capabilities, or general BeaconEDU information.
info@lockdownalert.orgDashboard Access
Authorized administrators can manage schools, users, rosters, incidents, locations, and organizational settings.
Open BeaconEDU dashboardCommon support topics
How can we help?
BeaconEDU support covers platform access, district setup, emergency workflows, mobile devices, and ongoing system administration.
Account Access
Login assistance, password resets, account activation, and permission troubleshooting.
District Setup
Districts, campuses, schools, buildings, locations, roles, and organizational configuration.
Users and Rosters
Administrators, teachers, staff, students, classes, assignments, and roster imports.
Incidents and Drills
Incident activation, accountability, room status, timelines, messaging, and drill workflows.
Notifications
Push notification permissions, missing alerts, device settings, and delivery troubleshooting.
Technical Issues
Mobile app behavior, dashboard problems, connectivity, syncing, and unexpected system errors.
Frequently asked questions
Answers to common BeaconEDU questions.
How do I reset my password?
Use the password recovery option on the login screen when available. District-managed users may also contact an authorized BeaconEDU administrator or email support for assistance.
Can BeaconEDU be used for drills?
Yes. BeaconEDU supports emergency drills as well as real incidents. Drill mode helps schools practice notification, accountability, room-status, messaging, and command workflows.
Does BeaconEDU support multiple schools?
Yes. BeaconEDU is designed to support individual schools, multi-building campuses, and multi-school districts with separated roles, locations, users, and incident data.
What information should I include in a support request?
Include your district and school, your BeaconEDU account email, the device or browser being used, the approximate time of the issue, and a clear description of what occurred. Screenshots are helpful when available.
Why did I not receive an emergency notification?
Confirm that notifications are enabled for BeaconEDU, the device has an internet connection, the account is active, and the user is assigned to the correct school. Contact support if the problem continues.
Does BeaconEDU work with limited connectivity?
BeaconEDU includes offline-aware foundations intended to preserve essential mobile workflows during unstable connectivity. Some real-time functions require an active network connection and will synchronize when communication is restored.
How do I request a new feature?
Send feature requests to support@lockdownalert.org. Include the operational problem you are trying to solve, who would use the feature, and how it would improve emergency response or school administration.
Access and compatibility
Built for modern school teams.
BeaconEDU provides a secure web dashboard for authorized administrators and a mobile application for staff and emergency participants.
Security and privacy
Protecting district information.
BeaconEDU uses secure authentication, encrypted communication, role-based access, and organization-aware data separation to help protect sensitive school, staff, student, and incident information.
BeaconEDU support
Tell us what happened. We will help you move forward.
Send our support team a clear description of the issue, the affected school, your account email, and the device or browser being used.